Table of Contents

Customer Guide home

Working with Our Customers

Dofasco will work with our Customers to make the electronic business cycle a reality. In this Chapter we outlined EC procedures, along with the current and revised information flows. We have also listed Dofasco experts, ready and willing to work with you to make EC the way we do business together. 

EC Procedures 

There are a few Dofasco procedures that we'd like to explain to you in the form of some commonly asked questions and answers. We've also included a checklist to help you get started in implementing EC. The EDI transaction sets, their data segments lists and the data element values are provided in Chapter 3. 

Overview 

In this document, we discuss the: 
  • ANSI ASC X12 version to be used 
  • Dofasco's VAN/Direct Link 
  • Mailbox transmission 
  • ANX 

ANSI ASC X12 Version 

Dofasco supports current EDI standards (see Chapter 3 for details). However, as the ANSI publishes revised transactions, Dofasco will use upgraded versions as the business requires. Installed EDI transactions will be left "as is" unless there is a business reason to change. 

VAN 

Dofasco is using GEIS for all VAN - based electronic commerce communications. 

ANX 

Dofasco is using the ANX for a major part of its EDI exchanges and currently only supports FTP file transfers. The ANX is preferred over a VAN connection to minimise costs. 

Electronic Exchange Requirement

Dofasco will be exchanging electronic transactions on an event-driven basis as much as possible. We expect each Customer will exchange transactions on a similar basis. 

top of page

Commonly Asked Questions 

What are Dofasco's EDI Standards?

Over the years, a variety of standards have been developed, which have been primarily industry or computer specific. However, today the ANSI ASC X12 Standard is recognized as the most widely accepted EDI standard in North America. For further clarification, ANSI is the acronym for the American National Standards Institute. ASC is the acronym for the American Standards Committee, ASC X12 serves as the name of the committee that works on the standards, as well as the name of the standard. Most industries and/or companies are now adopting Implementation Guidelines, in order to specifically state how the standard will be deployed within their community of trading partners. Chapter 3 of this guide is based on AIAG guidelines which are Dofasco's preference. AIAG is the acronym for Automotive Industry Action Group who publishes EDI guidelines for the automotive industry. 

What are the costs? 

Your costs will depend on a number of factors. Start up costs include hardware and software costs. If you have a computer and modem, you are part way there. You'll also need translation software, communications software and a mailbox on a VAN (Value-Added Network) or subscribe to the ANX service. Typical start up costs can vary, depending on the platform you using and your existing environment. Ongoing costs include the maintenance of the standards, transmission costs to send your electronic transactions over the network and monthly mailbox fees. 

Why do we use commercial networks? 

In the electronic world, networks become your electronic courier, ensuring your electronic messages reach their destination on time. Commercial networks insulate Trading Partners from the specific technology configurations at each company, and typically support "one-to-many" communications links. Dofasco prefers to avoid proprietary or private solutions. Dofasco uses GEIS as our VAN and the ANX Private internet service. The choice of VAN or direct link technology will be negotiated on a case-by-case basis. You do not need to use the same commercial network as Dofasco because most commercial networks interconnect. You need to consider your Electronic Commerce requirements, and the costs and services, when you decide on the commercial network you will use. If you are unsure about commercial network selection, please refer to Section 2-3 for technical assistance. 

How do we know documents have been received? 

EDI transaction set 997, the Functional Acknowledgement, is designed for that purpose. E-Mail read receipts can be used to confirm receipt of E-Mail documents. 

What benefits can I expect when I implement EC? 

Because you no longer need to reenter the information that you receive from your trading partner, you immediately eliminate keying errors. You are also able to handle an increased volume of transactions while decreasing your overhead and workload. Other shared benefits are: 

* timely delivery of information
* improved information for planning 
* elimination of paper 
* manpower savings 


top of page
Implementation Checklist

This handy checklist will keep you on track when managing your EDI start up activities.  Customize the list to suit your environment.

Obtain commitment from key management 

Arrange for EC Education 

Establish a plan 

Designate EC business and technical contacts 

Review internal systems and business procedures 

Determine and purchase related computer software 

Subscribe to the ANX network service or Establish a VAN mailbox with a VAN or a direct link 

Establish a VAN mailbox with a VAN or a direct link 

Install the EDI translation software and/or E-Mail and FAX gateways 

Obtain EC implementation guide from trading partner 

Review data contained in documents exchanged 

Develop an overall design, i.e. System data flow diagram 

Code and test the interface to in-house systems, and update directions 

Conduct system test with translation software and network 

Conduct complete parallel testing with trading partner. This testing will validate not only the communications link, but more importantly the integrity of the data between the two companies. 

Install into production 


top of page
Business Procedures Current/Revised

Current Procedure 

Receiving Orders 

Order Releases state the customer's requirements for defined time periods. Currently, these documents are exchanged with Customers through several alternatives, fax, phone, paper mail and EDI. 

Revised Procedure 

Receiving Orders 

Dofasco receives Material Planning Releases electronically from Customers which identify the Customer's steel requirements on a daily, weekly and/or monthly basis. 

Current Procedure 

Order Status 

Order Status reports can be in the form of a ready status report which notifies the customer that material is ready to be picked up. When the Customer's material has successfully completed all phases of quality testing the material is grouped into loads, and a bill of lading created. This action triggers the sending of test reports. 

top of page

Revised Procedure

Order Status 

Order Status reports can be in the form of Text Ready Status reports which notify the Customer that material is ready to be picked up. 

Current Procedure 

Shipping Orders 

The shipment of steel acts as the trigger to initiate the Invoice process. Some of Dofasco's customers prefer to make payments based on a ship notice and therefore do little with the invoice produced. 

Revised Procedure 

Shipping Orders

 

As material leaves Dofasco, an ASN is sent to the Customer. This provides timely and accurate information on the details of the shipment. The shipment of steel acts as the trigger to initiate the Invoice process. Some Customers may prefer to make payments based on receiving the 856 - ASN. This being the case, Dofasco requires an 824 - Application Advice and possibly a 861 - Receiving Advice. 

top of page

EC Support with Dofasco 

Dofasco is currently investigating an EC support infrastructure. In the interim, this document lists the Electronic Commerce professionals who you can call for assistance. 

Primary Electronic Commerce Business Contact
David M. Lloy 
(800) 363-2726 (ext 4449)
(800) 816-6333 (ext 4449)
(905) 548-4449
(905) 548-4252 FAX 
dave_lloy@dofasco.ca

Secondary Electronic Commerce Business Contact 
John Paulowich
(800) 363-2726 (ext 4523) 
(800) 816-6333 (ext 4523)
(905) 548-4252 FAX 
john_paulowich@dofasco.ca 

EDI Technical Contact 
Janice Naraine
(800) 363-2726 (ext 6760)
(800) 816-6333 (ext 6760) 
(905) 548-4292 FAX
janice_naraine@dofasco.ca

EDI Technical Contact 
Helen Gentili (800) 363-2726 (ext 2033)
(800) 816-6333 (ext 2033)
(905) 548-4292 FAX 
helen_gentili@dofasco.ca 

ANX Technical Contact 
Claude Frisina (800) 363-2726 (ext 4407)
(800) 816-6333 (ext 4407)
(905) 548-4554 FAX 
claude_frisina@dofasco.ca


top of page | Table of Contents | Customer Guide Home

Send us your comments, ideas and suggestions.
Last updated: